Cancellation policy
Legal Disclaimer
The information provided on this page is purely general and superficial explanations of how website operators should draft their own cancellation policy. This article does not constitute reliable legal advice or an actual recommendation for action, as we cannot assess the business relationships with customers and visitors in advance. We therefore recommend that website operators seek legal advice and support when drafting their own cancellation policy.
Cancellation policy - the basics
A return policy is a legally binding document intended to define the legal relationship between website operators and their customers regarding refunds. Online companies that sell products are sometimes required (depending on local laws and regulations) to present their return and refund policies. In some jurisdictions, this is required to comply with consumer protection laws. It can also help avoid legal claims from customers who are not satisfied with products they have purchased.
Generally, cancellation policies cover these topics: time frames to request refunds; full or partial refunds; conditions for receiving a refund, and more.